Item Return Policies
Free returns policy applied up to 7 working days from delivery of your Order. Refunds will only be processed after the item/s returned have been approved. we will issue a refund of the value of undamaged items duly returned (excluding, where applicable, the original delivery charges, shipping fees and cash handling fees if any).
Refund Policy
Your refund will be processed via the same paid method applied during placing your order within 14 working days. please arrange for return of the item using the Returns Process. The item must be returned in the same condition you received it.
Refund Policy Condition
- Shoe and sunglasses return will only be accepted if they are in brand-new condition and without any damage or their packaging. We are not able to accept return of any item that have missing labels, tags or had any marks of used. Items must be unused and in full original condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage.
- Beauty and grooming items (including skincare, make-up, and haircare), underwear, face masks, and earrings, cannot be returned. In addition, all Men’s, and Women’s Accessories orders such as (necklace-bracelets- rings-are final and non-returnable
- We will arrange your collection return item/s from your delivery address in the Kingdom of Saudi Arabia by receiving the return request, Our delivery team will contact you to pick up the return order, You will receive a confirmation email with all details of accepting or declining the return based on our return policy mentioned
How to make return:
• Click on ‘My Account’ in the tab bar and login.
• Click on My Orders
• Click Order Details
• Click ‘Return the order’ and fill in all the required information
• Click Submit.
Our courier will collect the items from you within 1-2 days.
Once the item is picked up, we will refund the amount within 14 working days.
• Select the return reason, add any details may help
Need help?
Contact us at info@yaanshop.com for questions related to refunds and returns.
